See it in action
Click any feature to explore the dashboard.
Real-time NPS at a glance
Your NPS score, response trends, and AI-detected themes — all on one screen. No more digging through spreadsheets.
AI-powered surveys, conversational follow-ups, and retention flows that save cancellations.
Free forever · 14-day Pro trial · No credit card required
See Thrilled in action — 60 seconds
Try it yourself
Same survey. Completely different conversation. Choose an avatar, give a score, and watch it go.
How likely are you to recommend Acme Store to a friend?
This is what every response looks like in your dashboard.
Get started free →50%
Up to 50% save rate on cancellations
118
Ready-made survey templates
14
Industries covered
<5min
To go live
Three steps. Five minutes. Done.
Add the widget script to your site. Or use email surveys — no code needed at all.
NPS, CSAT, CES, or PMF — with AI follow-up conversations that dig deeper than any form.
Save cancellations with AI-powered retention flows. Collect testimonials from promoters. Know everything.
Describe what you want in plain English. AI generates the full survey graph in seconds — questions, logic branches, follow-ups.
AI talks to each respondent like a human. It digs deeper, assesses sentiment, scores churn risk, and routes to the right action.
When customers hit cancel, AI steps in — crafted by our graph builder, continuously optimized by ML models trained on your save data. The right offer, the right tone, every time.
Click any feature to explore the dashboard.
Your NPS score, response trends, and AI-detected themes — all on one screen. No more digging through spreadsheets.
Everything you had with Delighted — at a fraction of the price.
|
Delighted
Shutting down |
Retently
From $49/mo |
AskNicely
From $449/mo |
Thrilled
Starts free |
|
|---|---|---|---|---|
| NPS, CSAT, CES surveys | ||||
| PMF survey | — | — | ||
| Unlimited team members | Per seat | Per seat | ||
| In-app widget + email surveys | ||||
| AI-powered theme tagging | ||||
| Slack alerts | ||||
| HubSpot sync | ||||
| One-click CSV migration | — | — | — | |
| Social proof badge* | — | — | — | |
| Testimonial collection** | — | |||
| Cancellation flow intercept | — | — | — | |
| Logo carousel widget | — | — | — | Pro |
| Video testimonial wall | — | — | — | |
| SMS & MMS surveys**** | SMS only | Via Zapier | Link only | MMS |
| AI survey graph builder | — | — | — | |
| AI interviewers | — | — | — | Pro |
| Price | $249/mo | From $49/mo | From $449/mo | Starts free |
* Social proof badges are sold separately by Fomo (~$25/mo), ProveSource ($29/mo), and WiserNotify ($16/mo). Included in Thrilled Basic at no extra cost.
** Testimonial collection is sold separately by Testimonial.to ($25/mo) and Senja ($19/mo). Included in Thrilled at no extra cost.
*** Dedicated retention flow tools like Churnkey and Chargebee Retention start from $250/mo. Thrilled includes retention flows on all plans.
**** Competitors send plain SMS with a survey link. Thrilled sends branded MMS images with inline conversational surveys, no link clicks needed. Message credits included with paid plans, additional packs available.
One-click CSV import. Same features you relied on, plus AI conversations and retention flows you never had. Migration takes minutes, not months.
What our customers say
SMS & MMS
Every competitor sends a plain SMS with a link. Thrilled sends branded MMS images with conversational surveys built in — no clicks, no drop-off.
Send branded image surveys — your logo, your colors, your question. Respondents reply by text. No links, no app installs.
Built-in brand registration, campaign vetting, opt-in/opt-out handling, and STOP/HELP keyword management. TCPA-ready out of the box.
Message credits included with paid plans. Need more? Buy packs from $12. 1 credit per SMS, 3 per MMS. Auto-refill available.
Adjust the sliders to see what Thrilled could save you.
With a 50% save rate, Thrilled could rescue
$1,500
per month in saved revenue
Integrations
Push NPS data where your team already works. No middleware required.
Slack alerts, HubSpot/Salesforce NPS sync, Intercom & Zendesk contact sync, HMAC-signed webhooks, Zapier-compatible REST API, CSV import/export
Delighted was $249/mo. Retently starts at $49/mo. AskNicely starts at $449/mo.
Everything you need to measure customer loyalty. No surprises.
Free
$0
forever · no credit card
Includes 14-day Pro trial
Starter
$19
per month · cancel anytime
14 days free — no credit card
Pro
Most popular$39
per month · cancel anytime
14 days free — no credit card
Need SSO, SLA, or custom integrations?
Contact us →No. Email surveys need zero code. The in-app widget is one script tag — paste it and you're live. Most teams are collecting responses within 5 minutes.
You keep your Free account with 1 survey, 100 responses/mo, 50 AI conversations/mo, 50 message credits (one-time), AI theme tagging, and Slack alerts. Upgrade to Starter ($19/mo) or Pro ($39/mo) anytime for unlimited surveys, monthly message credits, and more features. No surprise charges.
Yes. Cancel from your dashboard in two clicks. No contracts, no cancellation fees, no hoops.
Export a CSV from Delighted, import it into Thrilled with one click. Your historical data, respondents, and scores come with you. Most migrations take under 10 minutes.
Free includes 1 survey, 1 retention flow, 100 responses/mo, 50 AI conversations/mo, 50 message credits (one-time), AI interviewers, and AI theme tagging. Starter ($19/mo) adds unlimited surveys, 3 retention flows, 1,000 responses/mo, 500 AI conversations/mo, 200 message credits/mo, AI suggested replies, and all integrations. Pro ($39/mo) adds unlimited retention flows, custom domains, custom branding, 10,000 responses/mo, 1,000 AI conversations/mo, and 500 message credits/mo.
Try the interactive demo right here on this page — click any NPS score above to see the AI in action. Or sign up free and have real data in 5 minutes. If you'd prefer a walkthrough, email us.
Set up in 5 minutes. See your first NPS scores today. Cancel anytime.
Free forever — no credit card required