For Gyms & Fitness Studios
Member satisfaction surveys with AI follow-ups, plus cancel flow retention that saves memberships before they're gone. Built for the recurring-revenue reality of gyms.
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Feedback surveys tell you what's wrong. Cancel flow retention fixes it before the member walks out.
Send NPS surveys to members monthly. AI follow-ups ask the real questions: Is the equipment old? Are classes too crowded? Is the locker room clean? Get specifics, not stars.
A member clicks 'Cancel.' Instead of a confirmation button, they see a branching flow: 'Too expensive?' → offer a freeze. 'Not enough time?' → offer off-peak pricing. 'Moving away?' → transfer to a partner gym. Save 10-20% of cancellations.
Get a Slack or email alert the moment a member gives a low score. Call them the same day. Most gyms find out a member is unhappy when they see the cancellation — Thrilled tells you weeks before.
ML health scores predict which members are at risk of cancelling based on their survey responses and patterns. Prioritize outreach to the members you can still save.
If you have 500 members at $50/mo and save just 5 cancellations per month with Thrilled's cancel flow, that's $3,000/year in retained revenue — from a $19/mo tool.
Start free trial — $19/moSet up in 5 minutes. Know your NPS score by end of week. Start saving cancellations today.
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