Qualtrics is sunsetting Delighted on June 30, 2026. Migrate your surveys, historical data, and workflows to Thrilled in minutes — not months.
Migration
Go to your Delighted dashboard, click Export, and download your survey responses as CSV. All your historical NPS data, comments, and metadata come with it.
Upload your CSV in Thrilled's import tool. We auto-map Delighted's columns to Thrilled fields. Scores, comments, timestamps, customer properties — everything transfers.
Pick a template (we have 118), drop in our widget snippet, and start collecting responses. Your NPS trend continues unbroken.
Comparison
Thrilled isn't just a replacement. It's an upgrade — at a fraction of the price.
| Feature | Delighted | Thrilled |
|---|---|---|
| NPS / CSAT / CES / PMF | ||
| Email & in-app surveys | ||
| AI interviewers | — | |
| Visual graph editor | — | |
| Cancel flow retention | — | |
| ML health scores | — | |
| 118 survey templates | Limited | |
| Unlimited responses | Usage-based | |
| Unlimited users | Per-seat pricing | |
| Available after June 2026 |
Pricing
Thrilled starts at $19/mo.
Unlimited responses. Unlimited users. AI conversations, cancel flow retention, and a visual graph editor included. No per-seat fees. No response caps.
Surveys that think. AI follow-up questions dig deeper into detractor feedback, uncover root causes, and generate actionable insights automatically.
Turn cancellation pages into save opportunities. Branching logic offers the right discount, pause, or downgrade based on the reason they're leaving.
Build survey logic visually. Drag nodes, draw connections, add branching conditions. See the entire survey flow at a glance — no code required.
Machine learning models predict churn risk from survey responses, usage patterns, and sentiment. Know which customers need attention before they leave.
No. Export everything from Delighted as CSV, then import it into Thrilled. All your historical scores, comments, timestamps, and customer properties transfer. Your NPS trend line continues unbroken.
Most teams are live within 5 minutes. Export from Delighted, import into Thrilled, swap the widget snippet. If you have complex integrations, budget 30 minutes.
Not for the basics. Import is drag-and-drop. The in-app widget is a single JavaScript snippet — same as Delighted. If you use the API, our REST API is fully documented with Swagger and Redoc.
NPS, CSAT, CES, and PMF surveys out of the box. Plus custom survey types through the visual graph editor. 118 pre-built templates to get started instantly.
Yes. 14-day free trial on all plans. No credit card required. Start migrating today and have weeks of overlap before Delighted shuts down.
Start your free trial now. Import your Delighted data. Be live on Thrilled before the deadline.
Start free trial — migrate in minutes