Comparison
Enterprise-grade NPS features. Startup-friendly pricing.
AskNicely starts at $449/mo. Thrilled starts at $19/mo. Same surveys. More features.
Annual savings vs AskNicely
$5,000+
With more features on every plan
| Feature | AskNicely | Thrilled |
|---|---|---|
| Survey Types | ||
| NPS surveys | ||
| CSAT surveys | ||
| CES surveys | ||
| PMF surveys | — | |
| Survey templates | Limited | 118 |
| Distribution | ||
| Email surveys | ||
| In-app widget | ||
| SMS surveys | Coming soon | |
| Shareable link | ||
| REST API | ||
| AI & Intelligence | ||
| AI interviewers | — | |
| AI survey builder | — | |
| ML health scores | — | |
| Theme analysis | ||
| Retention | ||
| Cancel flow retention | — | |
| Branching cancel logic | — | |
| Dunning management | — | |
| Builder | ||
| Visual graph editor | — | |
| Branching logic | Basic | Advanced |
| Survey autopilot | — | |
| Integrations | ||
| Slack notifications | ||
| Webhooks | ||
| Stripe integration | — | |
| Pricing | ||
| Starting price | $449/mo | $19/mo |
| Responses included | Quota-based | Unlimited |
| Team members | Unlimited | Unlimited |
| Free trial | Demo only | 14 days |
Pricing
AskNicely
$449/mo
Thrilled
$19/mo
Save over $5,000/year. Get AI interviewers, cancel flow retention, visual graph editor, ML health scores, and unlimited responses — features AskNicely doesn't offer at any price.
AskNicely charges $449/mo and still doesn't include these. Thrilled includes them on every plan.
AskNicely collects a score and a comment. Thrilled's AI interviewers have actual conversations with respondents — probing deeper, asking follow-ups, and uncovering the why behind every score.
AskNicely measures satisfaction. Thrilled measures it and acts on it. Our cancel flow interception uses branching logic to present the right save offer before a customer churns.
Build complex survey logic on a visual canvas. Drag nodes, draw connections, add branching conditions. See the entire flow at a glance. AskNicely doesn't offer a visual survey builder.
Machine learning predicts which customers are at risk of churning before they cancel. AskNicely shows you NPS trends. Thrilled shows you who to call today.
14-day free trial. No credit card required. No sales call needed. Sign up and start surveying in minutes.
Start free trial — $19/mo