Comparison
The complete comparison. Better features. Fraction of the price. And unlike Delighted, we'll still be here in July.
Start free trialQualtrics announced that Delighted will shut down on June 30, 2026. If you're currently using Delighted, now is the time to evaluate alternatives. See our migration guide →
| Feature | Delighted | Thrilled |
|---|---|---|
| Survey Types | ||
| NPS surveys | ||
| CSAT surveys | ||
| CES surveys | ||
| PMF surveys | ||
| Custom survey types | — | |
| Survey templates | Basic | 118 |
| Distribution | ||
| Email surveys | ||
| In-app widget | ||
| Shareable link | ||
| REST API | ||
| AI & Intelligence | ||
| AI interviewers | — | |
| AI survey builder | — | |
| ML health scores | — | |
| Sentiment analysis | ||
| Retention | ||
| Cancel flow retention | — | |
| Branching cancel logic | — | |
| Dunning management | — | |
| Builder | ||
| Visual graph editor | — | |
| Branching logic | Basic | Advanced |
| Survey autopilot | — | |
| Pricing | ||
| Starting price | $249/mo | $19/mo |
| Responses included | Usage-based | Unlimited |
| Team members | Per-seat | Unlimited |
| Free trial | 7 days | 14 days |
Pricing
Delighted
$249/mo
Thrilled
$19/mo
Save over $2,700/year. Unlimited responses, unlimited users, AI conversations, cancel flow retention, and a visual graph editor — all included.
Start free trial — $19/moThrilled isn't a Delighted clone. It's the survey platform Delighted would have built if they'd kept innovating.
Drop an AI interviewer into any survey. It asks follow-up questions based on the respondent's answer, digging deeper into the why behind the score. Like having a researcher on every response.
Turn your cancellation page into a save machine. Branching logic shows the right offer — discount, pause, or plan change — based on the cancellation reason. Recover revenue you'd otherwise lose.
Build survey logic by dragging nodes and drawing connections. Condition nodes, branching paths, AI follow-ups — all visible in one canvas. No code, no guesswork.
Predictive churn scoring from survey data and usage patterns. Know which accounts are at risk before they cancel. Prioritize outreach where it matters.
14-day free trial. No credit card required. Import your Delighted data and be live in minutes.