Comparison
Why pay $49/mo for NPS when you can get more for $19/mo?
AI conversations. Cancel flow retention. Unlimited responses. No per-seat fees.
Start free trial| Feature | Retently | Thrilled |
|---|---|---|
| Survey Types | ||
| NPS surveys | ||
| CSAT surveys | ||
| CES surveys | ||
| PMF surveys | — | |
| Survey templates | Limited | 118 |
| Distribution | ||
| Email surveys | ||
| In-app widget | ||
| Shareable link | ||
| REST API | ||
| AI & Intelligence | ||
| AI interviewers | — | |
| AI survey builder | — | |
| ML health scores | — | |
| Sentiment analysis | ||
| Retention | ||
| Cancel flow retention | — | |
| Branching cancel logic | — | |
| Dunning management | — | |
| Builder | ||
| Visual graph editor | — | |
| Branching logic | Advanced | |
| Survey autopilot | — | |
| Pricing | ||
| Starting price | $49/mo | $19/mo |
| Responses included | Tiered limits | Unlimited |
| Team members | Plan-limited | Unlimited |
| Free trial | 14 days | 14 days |
Pricing
Retently
$49/mo
Thrilled
$19/mo
AI interviewers, cancel flow retention, visual graph editor, and unlimited responses — features Retently doesn't offer at any price. And Thrilled starts free.
Start free trial — $19/moMore features. Lower price. No response caps. Unlimited users.
Surveys that have actual conversations. AI follow-up questions probe deeper into responses, uncovering insights a static form never could. Retently gives you a text box. Thrilled gives you a researcher.
Retently collects feedback. Thrilled collects feedback and saves customers. Our cancel flow retention uses branching logic to offer the right incentive before they leave.
Build complex survey flows visually. Drag-and-drop nodes, draw connections, add conditions. See the full logic tree at a glance. Retently doesn't offer a visual survey builder.
Retently meters your responses and charges more as you grow. Thrilled gives you unlimited responses on every plan. Scale your survey program without watching a usage meter.
14-day free trial. No credit card required. More features than Retently at a fraction of the price.
Start free trial — $19/mo