Comparison
Same starting price. Radically different capabilities.
AI conversations, cancel flow retention, and unlimited responses — all at $19/mo. SurveySparrow locks AI behind Enterprise.
Start free trial| Feature | SurveySparrow | Thrilled |
|---|---|---|
| Survey Types | ||
| NPS surveys | ||
| CSAT surveys | ||
| CES surveys | ||
| PMF surveys | — | |
| Survey templates | Limited | 118 |
| Distribution | ||
| Email surveys | ||
| In-app widget | ||
| Shareable link | ||
| REST API | ||
| AI & Intelligence | ||
| AI interviewers | — | |
| AI survey builder | — | |
| AI insights (CogniVue) | Enterprise only | All plans |
| ML health scores | — | |
| Sentiment analysis | ||
| Retention | ||
| Cancel flow retention | — | |
| Branching cancel logic | — | |
| Dunning management | — | |
| Builder | ||
| Visual graph editor | — | |
| Branching logic | Advanced | |
| Survey autopilot | — | |
| Pricing | ||
| Starting price | $19/mo | $19/mo |
| Responses included | 75/quarter (free) | Unlimited |
| AI features | Enterprise only | All plans |
| Free trial | 14 days | 14 days |
Pricing
SurveySparrow
$19/mo
AI locked behind Enterprise
Thrilled
$19/mo
AI included on all plans
Same price. But Thrilled includes AI interviewers, cancel flow retention, a visual graph editor, and unlimited responses. SurveySparrow reserves AI for Enterprise contracts.
Start free trial — $19/moAI follow-up questions that dig deeper into every response. SurveySparrow's AI features (CogniVue) require an Enterprise contract. Thrilled includes AI on every plan.
SurveySparrow collects feedback. Thrilled collects feedback and saves customers. Branching cancel flows show the right offer — discount, pause, or plan change — before they leave.
Build survey logic by dragging nodes and drawing connections. Condition nodes, branching paths, AI follow-ups — all visible in one canvas. SurveySparrow doesn't offer a visual flow builder.
SurveySparrow's free tier caps you at 75 responses per quarter. Their paid plans have tiered limits. Thrilled gives you unlimited responses on every paid plan.
14-day free trial. No credit card required. AI, retention flows, and unlimited responses included.
Start free trial — $19/mo